Complaints

We are committed to meeting if not exceeding our clients' expectations.

Multi Secure Insurance Solutions Pty Ltd T/As Omnisure, are committed to meeting if not exceeding our clients’ expectations whenever possible. We recognise that dissatisfied clients have a right to make a complaint and to have their complaint handled. We will do all we can to resolve your complaint as quickly as possible. All complaints will be handled by our Complaints Officer

Our procedures for handling client complaints and disputes are set out below. The overriding aim of these procedures is to turn a dissatisfied client into a satisfied one and speedy and effective remedies at the first point of contact best do this.

Omnisure will contact you to acknowledge receipt of your complaint in writing within 1 business day of receiving your complaint and will aim to resolve your complaint within 5 business days. If your complaint is not resolved within 5 business days, we will keep you informed of the progress every 10 business days until resolution and no later than 30 calendar days.

There are several ways you can contact the Complaints Officer.

Email

Email

hello@omnisure.com.au

To assist us deal with your complaint quickly please include the following information:

  • Your name and contact details
  • Policy number (if required)
  • Details of your complaint
  • Your desired outcome
Phone

Phone

+61 2 9959 2910

Call Omnisure’s Complaints Officer on +61 2 9959 2910

Alternatively call Omnisure on 1800 958 384

PO Box

Mail

PO Box 140, North Sydney, NSW 2059

To assist us deal with your complaint quickly please include the following information:

  • Your name and contact details
  • Policy number (if required)
  • Details of your complaint
  • Your desired outcome
Online

Online

 

Complete the below online complaint registration form and
submit your complaint directly to our Complaints officer.

Don’t see what you’re looking for?
Contact us on 1800 958 384