Complaints
We are committed to meeting if not exceeding our clients' expectations.
Multi Secure Insurance Solutions Pty Ltd T/As Omnisure, are committed to meeting if not exceeding our clients’ expectations whenever possible. We recognise that dissatisfied clients have a right to make a complaint and to have their complaint handled. We will do all we can to resolve your complaint as quickly as possible. All complaints will be handled by our Complaints Officer
Our procedures for handling client complaints and disputes are set out below. The overriding aim of these procedures is to turn a dissatisfied client into a satisfied one and speedy and effective remedies at the first point of contact best do this.
Omnisure will contact you to acknowledge receipt of your complaint in writing within 1 business day of receiving your complaint and will aim to resolve your complaint within 5 business days. If your complaint is not resolved within 5 business days, we will keep you informed of the progress every 10 business days until resolution and no later than 30 calendar days.
There are several ways you can contact the Complaints Officer.
hello@omnisure.com.au
To assist us deal with your complaint quickly please include the following information:
- Your name and contact details
- Policy number (if required)
- Details of your complaint
- Your desired outcome
Phone
+61 2 9959 2910
Call Omnisure’s Complaints Officer on +61 2 9959 2910Alternatively call Omnisure on 1800 958 384
Multi Secure Insurance Solutions Pty Ltd T/As Omnisure
Suite 41.06, Grosvenor Place
225 George Street, Sydney NSW 2000
To assist us deal with your complaint quickly please include the following information:
• Policy number (if required)
• Your desired outcome
Online
submit your complaint directly to our Complaints officer.
