The client: Elektron Group
Elektron Group is a growing electrical infrastructure company working on major residential and commercial developments in New South Wales. They’re responsible for complex installations — from substations to power poles — that support energy distribution to large-scale housing projects.
They partnered with Omnisure following a change in company leadership, during which a comprehensive review of their insurance program revealed opportunities to strengthen coverage across a number of high-value exposures.
What did Omnisure uncover?
As part of Omnisure’s onboarding process, the team identified several critical risk areas — including a need for dedicated material damage cover and more robust fleet protection. These exposures are common in construction environments, especially for companies managing expensive works in progress, high-value assets, and complex project sites.
Omnisure worked closely with Elektron Group’s CFO and internal team to gather information, streamline documentation, and recommend tailored cover that aligned with their operational footprint. The process wasn’t just about protection — it was about peace of mind.
A near miss highlighted the stakes
During the onboarding process, severe weather caused flooding to a substation under construction. While the damage was ultimately repairable, it underscored the kind of high-value loss the business could face — and how important it was to have construction-specific coverage in place.
This moment helped fast-track consideration for a new construction insurance program, including both a single project policy and an annual works policy, placed with a trusted insurer known for managing complex risks.
A major incident — covered just in time
Not long after the policy was bound, an unexpected incident occurred onsite. A subcontractor — not employed by Elektron Group — was navigating a tight space near Sydney Water and Ausgrid infrastructure when his vehicle struck a newly installed power pole.
What seemed like a minor incident quickly escalated. The damage required:
- Coordinated shutdowns of power and water services
- Road closures and detours
- Removal and relocation of electrical infrastructure
- Replacement of specialist underground cabling
- Overtime labour across multiple nights
The total cost of the claim reached $987,000.
Thanks to the cover Omnisure had secured, Elektron Group was comprehensively protected.
Fast support under pressure
Omnisure acted immediately — engaging the insurer, attending site with the assessor, and advocating for interim payments to support the client’s cash flow. Within weeks, the insurer had paid half of the claim amount, helping the business continue work and meet operational obligations while the rest of the claim progressed.
The incident was caused by a third party, so the insurer is now pursuing cost recovery through the driver’s motor insurer — a process that could take time, but wouldn’t affect Elektron Group’s cover or financial stability.
What happened next?
Since the claim, Elektron Group has continued to partner with Omnisure to secure cover for subsequent project stages — quickly and confidently. The incident reinforced the value of the protections in place and the importance of working with a broker who understands the sector’s unique risks.
“Elektron Group is a great example of how valuable proactive insurance advice can be — not just in the moment of a claim, but in preparing for the unexpected. The outcome here could have been very different if the right cover hadn’t been in place,” highlights Omnisure Risk Adviser Tristen van Rhoon.
Elektron Group Managing Director Elie Hannoun says “Elektron Group specialises in electrical and plumbing civil construction, and we’ve partnered with Omnisure for our insurance needs. Their team’s deep understanding of our industry allows them to provide tailored solutions that ensure comprehensive coverage. They expertly navigate us through complex insurance claims, handling all documentation and keeping us informed at every stage. This proactive approach has led to timely and fair claim resolutions, allowing us to focus on our core operations with confidence. We highly recommend Omnisure to any organisation seeking reliable and expert assistance with insurance solutions and claims management.”
What other businesses can learn from this
- Infrastructure claims can escalate fast. Road closures, utility shutdowns and specialist repairs added up to nearly $1 million.
- Working with a broker means better insight. Omnisure’s onboarding uncovered risks that might have otherwise gone unnoticed — and helped address them with minimal disruption.
- Prompt action matters. Putting the policy in place at the right time ensured the client had full protection when they needed it most.
- A tailored approach pays off. From negotiating motor fleet terms to advocating during a claim, Omnisure’s relationships with insurers delivered measurable value.
Managing risk in infrastructure and construction?
Omnisure partners with builders, developers, and infrastructure specialists to structure comprehensive insurance programs — covering everything from fleet to liability to project-specific construction cover.
Talk to the team today about protecting your next project.
